Rankbreeze is looking for a passionate customer success manager to work with their team to grow and scale up their product support.
Your basic role as a Remote Customer Success Manager at Rankbreeze will be to ensure new and existing customers are updated with product information and ensure maximum performance of their property listings.
You will assist customers in learning software products, collaborate and coordinate with teams, manage timelines, and ensure consistent improvement of work processes.
If you are tech-savvy, love to work in a fast-paced environment, and are committed to delivering maximum quality services, this role is for you.
Job Description For The Remote Customer Success Manager at Rankbreeze
The key role is to provide maximum customer satisfaction by ensuring they achieve desired outcome using Rankbreese’s products and services.
Basic tasks include:
- Providing prompt professional assistance in a friendly manner
- Responding to customer complaints and inquiries via chat, email, and phone calls
- Trouble shooting service and product to provide effective solutions
- Providing current and accurate information by staying updated on client products, policies and services
- Liaising and working with teams to exchange ideas and feedbacks for continuous improvement on customer experience
- Updating and documenting accurate records of customer feebacks
- Job Title: Remote Customer Success Manager at Rankbreeze
- Type: Full – Time
- Location: Remote (Worldwide)
- Salary: $24k – $30k Annually
Other Benefits include:
- Vacation accommodation benefits
- Conducive remote work arrangement
- Exciting teamwork collaboration
- Growth opportunities
- Public holidays off
Basic Skills:
- Project management
- Customer service
- Customer support
- SaaS
Requirements for the Remote Customer Success Manager at Rankbreeze
- 0-1 years customer service experience especially in a tech sector or startup
- Experience with vacation rental market or Airbnb
- Proficient in the use of support software, tech savvy and eager to learn new tools
- Self-motivated. Detail-oriented, organization and project management skills
- Proactive in thinking, innovative and action-oriented.
- Efficient in multi-tasking and prioritizing tasks
- Excellent interpersonal skills (oral ad written). Proficient in English
- Ability to meet deadlines
- Comfortable working independently with little or no supervision
- Time management, team collaboration and effective organizational skills
Key Responsibilites
Customer onboarding and training:
- Assist new customers through a seamless onboarding process with the company’s software platform
Customer Relationship Management:
- Providing continous support by providing solutions, answers to questions from customers.
Project coordination:
- Managing onboarding timelines and coordinating tasks between various teans to ensure smooth execution of services. Coordinating bug reports and feedbacks between operations, development and support teams.
Monitoring Performance:
- Conducting regular evaluation and analysis of customer performance metrics and providing reports for identifying areas of growtha and improvements.
Process Improvement:
- Contributing to overall work efficiency and customer satiiisfaction by improving and enhancing project workflow processes.
Service Mangement:
- Ensure professional services for listing optimization for high revenue generation and customer success.
Smart Integration:
- Integrating AI tools to enhance efficiency for maximum customer satisfaction.
About the Company: Rankbreeze
Rankbreeze provides a software platform for property owners and mangers optimize their property listings. This is to help them enhance their Airbnb visibility and maximize profits for properties through booking of reservations.
They provide tools for market analysis, A//B testing and revenue optimization that ensures growth opportunity potentials for clients. The ensure property managers access best products and services from pricing methods, maximum visibility to growth strategies.
They are a team of global remote workers solving real world problems to make hosts and property mangers succeed online.
How to Apply:
Application link:
https://jobs.cvviz.com/rankbreeze/job_80105_Customer_Success_Manager_(Tech_Startup)
Note: Follow the instructions and provide answers to all the questions needed.
Is the Role of Remote Customer Success Manager (CSM) in High Demand? Yes.
Every business needs customers to survivive, this is where customer success managers come in. They ensure customer retention, growth, and lifetime value by providing cost-effective scalability for businesses. They drive sales while ensuring customers get value for using products through product adoption, personalized support and converting them to loyal customers.
Breakdown of potentially earning per annum for the role of Remote Customer Success Manager:
- Entry Level – $20k -$30k
- Mid-Level – $60k – $100k
- Senior Level – $110k – $120k
- Average Salary – $77.7k – $129k
- Freelancers – $110k – $120k
Factors Affecting Par Rate:
- Industry – Startups, SaaS, and Fin-techs pay the highest
- Type of Employment – Freelancers earn higher, but in-house positions come with stable income and benefits
- Experience in SaaS, Account management, and so on
- Tools – CRM systems and tools – Hubspot, Zoho CRM, Salesforce
- Background – Certifications in business, communication, or related fields.
What Skills Do Remote Customer Success Managers Need?
- Communication, relationship building and retention
- Customer service efficiency
- Intuitiveness, proactive in problem solving
- Tech savvy and proficiency
- Project management
- Data Analysis/ data driven insights
Steps For Successful Application Submition For the Role Of Remote Customer Success Manager
- Build a strong portfolio showcasing work profile/exerience
- Align you CV or Resume to the requirements and the job description for this role
- Use the application link provided and follow instructions as directed
- Be conversant with the company and its roles, background and other necessary information
- Prepare for interview/test
- Ensure your submission follows prescribed guidelines
How to Apply
Application link: https://jobs.cvviz.com/rankbreeze/job_80105_Customer_Success_Manager_(Tech_Startup)
Goodluck!
